Support

Welcome to the Nordic Games Support page. Here you will find answers to a selection of common and known issues regarding the various products.

Some of the known issues are relating to usage and functionality, but are listed here to help your gaming experience.

All the products are fully tested and have passed all the required standards. However, if there is a question that hasn't covered your issue, please contact us.


How do I unlock Shame in We Sing Robbie Williams

To unlock the song Shame, you need to score over 5000 points in every single song in the game. That means all 25 songs as well as the three melody songs as well. Once the last song is done, the song will then unlock with a message appearing.

Has this solved your problem? If not, please contact us.

Wi
I cannot find We Sing Down Under or We Sing Deutsche Hits at my local retailer

These games were released for specific countries, Down Under for Australia and Deutsche Hits for German. You can order these games from their countries local retailers.

Both games are PAL supported, so they will work with any European or Australian Wii console.

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Wi
Can I playing using Konami dance mats on Wii?

Most dance mats are compatibile with the Dance Party games and We Dance. However, please note that the Konami mats do not have buttons in the bottom left and right sides of the mat. That means these will be missed during gameplay.

To get the most out of both games, make sure to have an 8-way dance mat.

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Wi
There are no ports to connect my dance mat to my Wii

The Dance Party Dance Mat and the Star Mat use the GameCube ports that are located under the top flap of your Wii. Simply lift the flap up and the ports can be seen underneath. Be sure to connect the mat to the correct port, starting from the left with one dot for player 1, right up until the right with the four dots for player 4.

If you have bought your Wii Console after the 4th November 2011, you may very well have the new "Wii Family Edition" console. This console does not have GameCube ports installed anymore and therefore will not support the Dance Party Dance Mat and the Star Mats. You can check to see if you have the newer Wii, by checking the front of the Wii console box. If the Wii console can only be positioned by laying it flat, rather than standing on its side, then you have the newer console and will not be able to use the dance mats.

The following Wii console bundles are not compatible with the Dance Party Dance Mat and Star Mat.
Wii Family Edition White (With Wii Sports and Wii Party) - Released 4th November 2011
Wii Console Blue (With Mario & Sonic at the London Olympic Games 2012) - Released 18th November 2011
Wii Console Black (With Mario Kart Wii and Wii Wheel) - Released 18th November 2011
Wii Console Black (With Wii Fit Plus and Black Balance Board) - Released 2nd December 2011

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Wi
Are the microphones supposed to amplify sound in We Sing games?

The microphones are not designed to amplify the sound that they take in. They are only used to register what sound is being made in relation to the gameplay and output the sound as it has been received through the speakers. There is a test you can do to hear the output from the speakers of you singing into the microphone:

1) On the main menu of the game go to "OPTIONS"
2) Highlight the MUSIC volume option (third from the left) and turn the value down to 0
3) Highlight the MICROPHONE volume option (far right) and turn the value up to 100
4) Exit and play a song. Once there you should NOT hear the music, but just your voice coming from the speakers.

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Wi
I cant seem to unlock any new vehicles or tracks

If you've been playing awhile and dont seem to be progressing up the leaderboard, you may need to delete the save. To unlock everything you only need to be high (top 3 places) on the overall leaderboard.

If you are more than a few hundred points off on the leaderbard you may need to delete your save. On the Wii:

On the Wii main menu (the HOME menu) in the bottom right corner is a round button called “Wii” (see red arrow):



Select this and go to SAVE DATA, then Wii.



Here you will find all the “save game data” for all the games you have played. There will be one for Kart/Truck Racer. You need to click on it and “delete it”.

The next time you start Kart/Truck Racer you will be asked for your name. Type it in. Now try not to lose / come far down the leader board on too many races and then you can progress and unlock other courses!

On PS2,

Turn on your PS2, go to the "memory management" screen and delete the save file of the game you are playing.


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Wii PS
Will games from different countries play on my console?

All Nordic Games' product are designed to work with the PAL television system and on consoles that have been designed for the PAL system. PAL consoles are designed to work in Europe, Australia, New Zealand and other countries that use the PAL television standard. (More details on this can be found here).

Beware that games bought from Europe will NOT work on consoles designed for the American countries due to the use of the NTSC television standard. Please check to see if the game you are trying to play is formated in the PAL or NTSC standard which will be displayed on the front of the game box.

Select games are available in the United States, please check your local stockest for details.

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Wii PC PS
I cant seem to unlock any new vehicles or tracks

If you've been playing awhile and dont seem to be progressing up the leaderboard, you may need to delete the save. To unlock everything you only need to be higher on the leaderboard.

The save file is located in:

C:/Users/{your username}/AppData/Roaming/Nordic Games/{game name}

Probably called “Player.bpd”

You could search you system for this file in case you chose a different installation destination.

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P
How can I set my name, instead of it just saying “Player”?

When you start the game for the first time you are prompted to input your name. This will be the save file and player name throughout the game. Should you wish to change this name, or are you are struggling to unlock courses and content you will need to delete this file. You will lose all your progress, but can input a new name and will be easier to unlock courses and karts within the game. To delete your save:

Turn on your Wii.
On the Wii menu in the bottom right corner is a round button called “Wii” (see red arrow):



Select this and go to SAVE DATA, then Wii.



Here you will find all the “save game data” for all the games you have played. There will be one for Kart/Truck Racer. You need to click on it and “delete it”.

The next time you start Kart/Truck Racer you will be asked for your name. Type it in. Now try not to lose / come far down the leader board on too many races and then you can progress and unlock other courses!

Has this solved your problem? If not, please contact us.

Wi
The disc could not be read please refer to Wii operations manual for details

When trying to play you recieve the error message "this disc could not be read please refer to wii operations manual for details".

This can occur for a number of reasons:

1. The lens is dirty in the Wii. While other games might play fine, each game is different and some games like We Sing have lots of videos that need to be constantly and quickly accessed by the disc. A dirty lens can slow sown this process.
2. The dics is dirty / scratched.

Solutions:
Eject disc, turn power off and clean disc.
Get your Wii lens cleaned (it will only get worse and more games will start exhibiting problems).

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Wi
When playing on my HDTV the music is out of sync with the video

There is now an offset (HDTV) feature incorporated in the game which allows you to speed up and slow down the timing bar for when lyrics appear. Its in milliseconds so you need to choose any value above or below +100MS or -100MS (+/-0.1 seconds) all thew way up to +/- 500ms (0.5 seconds) and adjust it till it suits your singing style.

This will help in playback. Also, by the nature of the game, you will find that generally your performance will be behind that of the original singer as you may sing when you hear the original singer (meaning you will be after the original singer).

We are continually improving the replay feature and in future We Sings we will try and get this to “auto detect” against TV’s/cables and players voices and will strive to make it better in the future.

Has this solved your problem? If not, please contact us.

Wi
I cannot find the socket to plug my dance mat into the Wii

The Wii Dance Mat must be plugged into the Gamecube ports located on the top of the Wii.

These can be found on the top of the Wii by opening up the cover. Located underneath will be four almost circular ports with dots over each port. Connect the dance mat to the port that has only one dot above it for one player. For the second player plug the dance mat into the port with two dots above it. The game will automatically detect the dance mat and will alter its menu options to reflect this.

Has this solved your problem? If not, please contact us.

Wi